Overview
Returns & Exchanges
Our 100% satisfaction guaranteed policy ensures that any product you purchase through Colombian sportswear meets the highest standards. If for some reason you are not satisfied with a product(s), you have up to 14 days for a refund or an exchange.
Click START PROCESS and follow the instructions in the Return Center.
Requirements
Products should be in perfect condition.
Product isn’t used or damaged
Product must have the receipt or proof of purchases
For hygiene reasons, we do not accept returns or exchanges of Shapewear, except when there is a manufacturing defect.
Final sale items are not returnable
Returns:
For a withdrawal of your purchase, you have 14 days to return the product. Please follow the instructions in the Return Center. The total amount of the returned item(s) will be credited within the next 7 business days through the original method of payment used to make the purchase.
Original Shipping charges will not be credited or refunded when returning items.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at colombianactivewear.fitness@gmail.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
You can easily and quickly exchange our products. Here are the different types of exchanges:
Exchanges for products worth the same amount: Once the exchange is processed, there will be no additional charge or refund.
Exchanges for products worth a lesser amount: The difference will be credited back to the card used for the original transaction, including if you paid through PayPal. Please allow 7 business days for this amount to be reflected on your account.
Exchanges for products worth a greater amount: If you want to exchange your purchase for an item of greater amount, you must return the item(s) and place a new order.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Customer service
Send us a message to our WhatsApp: +1 (347) 267 5926
Monday to Friday 9:00am to 5:00pm EST.
Write to us: colombianactivewear.fitness@